Our company participated as speakers in Softone Romania Annual Partners Meeting in Bucharest. We presented to the audience our CCM/CTI (Contact Center Manager) software solution which will start being distributed to the Romanian market. CCM solution was embraced by the audience and the feedback was very positive. All Softone Romania partners will include CCM in their products portfolio and they are really happy that they will provide their customers with such a powerful solution that will cover all their needs reagrding their day-to-day communication and customer service. The CCM system (Contact Center Manager) CTI is a powerful software platform that enables automated management of incoming and outgoing telephone calls.
Information Technology – Problem solvers, jugglers, visionaries: these are some of the characteristics that can be attributed to IT (Information Technology) executives in today’s highly competitive environment, who are called to contribute their knowledge and expertise in a number of ways and in a series of different areas that often extend beyond their standard role.
This is especially true in Greece, where in many cases the active involvement of IT experts in the development of a business can be considered as mere science fiction! Quite often, IT experts are thought of as nothing more than technical support personnel and almost always their job description is vague and obscure, at best.
But the market itself is now forcing businesses and CIOs to give IT experts a clear role with distinct responsibilities. In the modern digital reality, it is imperative for businesses to have qualified executives with a distinct role that can easily and promptly respond to all technological needs and, at the same time, contribute to the formulation of a comprehensive business strategy.
This composite role, that actually results from distinguishing the technical aspect from the business one, may appear as a causality dilemma, similar to the long-standing (and yet not answered) riddle of the chicken and the egg. But this is not the case. Based on a recent survey conducted by the Harvard Business Review Analytic Services, 57% of business owners and highest ranking executives believe that IT is an investment of crucial importance that leads to innovations and business development! Can there be a stronger vote of confidence?
In short, modern IT executives must act as prudent house owners, i.e. get their affairs in order by documenting and determining technological needs, be insightful by foreseeing technology trends, handle budget in a wise manner by finding ways to eliminate unnecessary and costly management processes and focus on increasing revenue by determining new methods of strengthening and developing the business strategy. At the same time, IT executives must be expeditious, flexible, highly cooperative, open to new ideas and suggestions no matter where these come from, and willing to get directly involved with any and all business projects, even if these are not clearly – or even at all – related to technology. Besides, technology is the means, not the message…
SoftOne Technologies has received an excellence award at Cyta Mobile Excellence Award 2016. The event was organized by BOUSSIAS Communications and the E-Business Research Center of Athens University of Economics and Business (ELTRUN).
Soft1 360 is an innovative enterprise mobility application that enables today businesses to operate from practically anywhere, with no time or geographical restrictions.
Fully integrated with the central ERP system, Soft1 360 extends Soft1 ERP’s “reach”. It allows the company’s executives to seamlessly utilize its functionality from anywhere, using any device (PC, Mac, tablet, smartphone). It is easily configured for each business role or position in the company. Soft1 360 helps your people perform their daily tasks while on-the-go, automatically keeping audit trails of all their interactions.
Soft1 ERP Softone – CRM – Cloud Solution
SoftOne Technologies is a dynamic Greek business software vendor founded in 2002, focusing strategically in the development of ERP/CRM, innovative Cloud Services (Cloud ERP, Cloud CRM) and Enterprise Mobility solutions.
DGSOFT (official and certified partner of SoftOne) is a dynamically expanding company with a strong presence in Greece and Cyprus since 2006. It is active in supplying innovative information technology services, software solutions, cloud computing business software applications and products (ERP – CRM ). The management and staff of the company consists of IT market experienced professionals, so that the services provided to meet the needs of its most demanding customers.
Cloud ERP generates revenue!
Cloud ERP – This is something we all knew, but now we have the facts to prove it: A new survey by Exact and Pb7 Research indicates that small and medium businesses using cloud-based software to support their basic business operations, have more revenues than the rest.
In particular, the survey revealed that 51% of small businesses in the USA is using some sort of cloud software, while 29% is using three or more packages. Actually, thegrowth rate of the businesses that participated in the survey and have “embraced” cloud-computing is 25% higher, and their profits have doubled. Another interesting finding is that, even though the transition to an entirely new platform is initially stressful, the primary reason that small businesses decide to take this step is that cloud providers guarantee backup, security and hosting for their data.
Another major factor for choosing cloud-based solutions is obviously the lower IT cost, reduced maintenance expenses and access to business applications through mobile devices, at any time and from any place. Furthermore, those businesses that decided to use cloud software stated that some of the most important benefits they enjoyed were ease of use, the ability to search for and share information, and increased productivity. The small construction companies that participated in the survey presented a 19% growth in 2014, which is expected to reach 21% in 2015.
So, the facts of this survey indicate that low IT cost, security and productivity and effectiveness improvement for the end-users are the three primary reasons driving small businesses to choose online business software solutions. Nevertheless, only 26% of the businesses that have chosen a range of cloud offerings and appear to be more profitable desires to possess the latest technology, including cloud-based software and other innovative solutions. This is not something to ignore, since it shows that there is always some level of resistance that forward-looking business executives should try to mitigate.
Even small and medium businesses that have increased their profits thanks to the cloud technology should not feel re-assured. According to the survey by Exact and Pb7 Research, if they want to remain competitive, businesses of this size must focus on those methods that will help them modernize their IT systems. In this way, they will find themselves in an even more powerful position that will enable them to enjoy the “fruits” of financial recovery.
Cloud-based business software offers small businesses automation features that, up until recently, were exclusively available to the big players. Furthermore, cloud technology allows users to have a comprehensive view of up-to-date business information, such as stock rates, overall status, materials and products pricing (especially in constructions), inventory status for more accurate management and understanding of the current needs, and finally timely order deliveries.
After all, thanks to the cloud, you can integrate and automate all basic business systems, such as CRM, finances and production.
DGSOFT Cyprus – We are pleased to announce the establishment of the new company of DGSOFT Group in Cyprus. With new (State-of-Art) offices in the center of Nicosia, our new company DGSOFT Cyprus – like DGSOFT Athens – markets business software solutions.
We are official and certified partners SoftOne which is the leading Greek company developing and marketing business software. In the company’s human resources are employed some of the most experienced and qualified members of the IT market in Greece and Cyprus.
Priority and pursuit of SoftOne is constantly evolving its Soft1 products, so they are always modern and stand for innovation, integrity and effectiveness. The main and overarching objective of DGSOFT is to offer complete solutions for the business automation to suit every functional requirement as well as to create competitive advantage and contribute to the development of businesses in the modern and complex business environment.
SoftOne was founded in 2002 and successfully operates in Greece and in selected international markets, having an active customer database of more than 14,000 companies. The establishment of the subsidiary in Romania is the most recent expansion activity of the company.
The company develops the Soft1 ERP business software available in a number of different business combinations and alternative operating models (user-license model, subscription ASK model, cloud SaaS). The Soft1 ERP is one of the most modern business solutions and has strong advantages over other competing products in relation to the structuring of its architecture, functionality and technology. It allows integration into a single platform of functions such as Financial Management, Commercial Management, Supply Chain Management, Production, CRM and Customer Service.
Feel free to visit us in our new offices to meet each other in person and to discuss how we can help you in growing your business.