Technical Support

technical support

DGSOFT provides a wide range of support services that can be easily adapted to the particular needs of each company and to deal effectively with any requirement and need.

Our specialized staff has strong skills and extensive experience in Soft1 application issues and therefore we provide our customers the best possible support using advanced tools and technologies. Our services include:

 

• 1st level support services (Help Desk) by phone or e-mail
• On-site 2nd level services with specialized consultants
• Management services and monitoring problems using specialized tools
• Corrective Maintenance: Technical Services solving problems related to data, applications or processes
• Evolutionary Maintenance: Application modification services according to specific business requirements, such as Reports, new functions or procedures etc.